Where do we collect information about you?
We collect information about you depending on how you interact with Kidscan Limited. We can collect information about you in the following ways:
When you give it to us directly
You may give us your information directly in order to:
- Make a donation
- Make an enquiry, through our website, including those regarding volunteering and fundraising
- Make a request for services or products, including requesting a fundraising pack, collection tin or marketing materials.
When you give it to us indirectly
You may give us your information indirectly when you use an independent third party to support us. This will happen when you give them consent to share your information and indicate that you chose to support Kidscan Limited. You should always check each third party’s privacy policy for more information on how they share, store and process your data. Examples of the ways we receive information from third parties includes:
- When you setup a fundraising page with a third party including Virgin Money Giving or Just Giving
- When you setup a fundraising page with Everyday Hero
- When you make a donation through a third party such as the Charities Aid Foundation (CAF)
- When you make a donation to support a fundraiser who has signed up through Everyday Hero
- When you make an enquiry about volunteering through a third party such a Salford CVS or Manchester Community Central.
When you give other organisations permission to share your data or your data is available publicly
You may give permission to a third party to share your data with us
Third Party Organisations
You may have provided information and given consent to an organisation to share your data with third parties, including charities. This could be when you enter an online competition, request a service or purchase a product.
Social Media
Depending on your settings or the privacy policies on social media sites such as Facebook, Twitter and LinkedIn, you may give us permission to access your information from those services.
Information available publicly
This may include information that can be found publicly for example the Land Registry website and information published in articles and newspapers.
When we collect your data as you use our website
Our website uses cookies, unless your internet browser is set to deny them. Cookies are small text files placed on your computer by websites you visit. They are used to make websites work more efficiently for you and to provide the owners of the website with useful information about how visitors use the website.
Links to other websites
We may provide links to websites outside of www.kidscan.org.uk that we do not control. We therefore cannot be responsible for the privacy policies of these websites and recommend you read their privacy policies to further understand how they process your data.
What kind of information do we collect?
The purpose for which you are providing information to us, will define the amount and type of information we collect from you. This will also define how we use and store information about you.
We collect two types of information personal information (information that allows you to be identified) and anonymised user information (information about your actions that cannot be used to identify you).
The personal information we collect includes:
Supporters (non-corporate)
If you chose to support us by volunteering, donating, signing up to a sponsored event or fundraising on our behalf, we will normally collect:
- Your first and last name AND;
- Your contact details including email address and/or telephone number
Where appropriate we will also collect the below personal information, this is in instances where this information is a necessity, for example you are taking part in a challenge event or are volunteering.
- Your address
- Date of Birth
- Any Medical Conditions
In addition to the above, if you are making a donation to Kidscan limited through our website we will ask for your bank details in order to process your payment. We do not store or process your bank details ourselves, our website uses a secure connection to ensure your data is secure, whilst being processed by our third party supplier.
Supporters (Corporate)
If you chose to support us through corporate fundraising or by hosting a collection tin we will collect information about the business and the person enquiring including:
- Address of the business
- Main Contact Name
- Main Contact Number
- Job Position
Children’s Data
In some circumstances we collect information from children. This may occur if they are fundraising for us, sign up to or attend an event, or become an ambassador for us. Where possible we will always seek permission from a parent or guardian before collecting the information, otherwise we will do so before processing the information.
How do we use your information?
We will use your data mainly to:
- Provide you with the services, products or information you requested
- Process your donation including processing Gift Aid
- Keep a record of your relationship with us
- Keep a record of your communication preferences ensuring we understand how best to communicate with you
- Let you know about changes to our services or policies that affect you
In order to provide you with the services, products or information you request we may contact you directly regarding your request. This will be for administration purposes only.
Direct Marketing
With your consent we will contact you to keep in touch with our latest news, campaigns and ways you can support our vital work. We will only do this if you have opted-in to receive these communications, and will only do so through the channels you have chosen (Email, SMS, Post or Phone). All our forms have clear marketing opt-in questions allowing you to choose how we communicate with you.
You can opt-out of communications at any time by visiting our opt-out form here. You can also chose to opt-out by calling us on 0161 295 3864 or emailing info@kidscan.org.uk.
Targeting Communications and building profiles of our supporters
We may use profiling and screening techniques to better target our communications and resources. In order to build a profile of you we may combine information given directly to us with information that is publicly available such as geographical and demographical data.
Sharing your story
Some of our supporters chose to share their story with us to help us increase awareness of our cause. This may be as an ambassador or a supporter. These stories may include personal information and if we have explicit consent from the individual (or parent/guardian if the individual is under 18) we may share these stories on our website, at events and in promotional materials.
How do we store your data and who has access
If you make a donation by credit or debit card through our website your card details will not be stored by Kidscan Limited. Instead your card details will be stored and processed by our selected third-party payment processing firm, who we receive the right to change, from time to time, in accordance with their own privacy policy. We therefore recommend you read their privacy policy to further understand how they process your data.
In all other cases, personal information you provide is stored in our cloud-based CRM system. We undertake regular reviews of who has access to the information we hold about you and we ensure that those who do have access are appropriately trained staff or volunteers, instructed through an appropriate contract of services.
In some instances, we use a third party to process data, we do comprehensive checks on these companies before and whilst we work with them, and put appropriate contracts in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to and we regularly monitor their activities for us to ensure their compliance.
We will never sell your details to third parties but may share your details if we are working with a third party to deliver a service, if for example you are taking part in a challenge event. In these circumstances we will make it absolutely clear how your information will be used and will only share your details if we have your explicit and informed consent.
We may also need to disclose your details if required by the police, regulatory bodies or legal advisors.
If you have made a donation to Kidscan directly or through a third party, we must keep a record of your donation for at least seven years for audit purposes.
Accessing and updating your personal information
You can request access to any information we hold about you by emailing info@kidscan.org.uk, calling 0161 295 3864 or contacting us at Kidscan Limited, Alumni House, Acton Square, Salford, M5 4NY.
Please let us know of any changes to your personal information by using the above methods.
If you wish to no longer receive marketing communications from us, or would prefer us not to profile you for the purposes of targeting and tailoring our communications. You can unsubscribe at any point.
If you have donated to Kidscan directly or through a third party, we must keep a record of your donation for at least seven years for audit purposes, if you have given gift-aid consent we will also need to keep a record of your address.
Changes to this policy
We may make changes to this privacy policy to ensure it is up to date, or if we change the way we collect, store or process your data. In this case we will make this clear on the Kidscan Limited, Kidscan Children’s Cancer Research website or contact you directly.
If you have any questions, comments or suggestions you can contact us by emailing info@kidscan.org.uk, calling 0161 295 3864 or by post at Kidscan Children’s Cancer Research, Alumni House, Acton Square, Salford, M5 4NY.
